Frequently Asked Questions

How long does processing and shipping take?
  • Please allow up to 5 business days for processing.
  • Once shipped via FedEx or UPS, orders typically arrive within 2–5 business days.
  • Signature upon delivery is required.
Can I return or exchange my hair extensions?
  • We do not offer exchanges.
  • We only accept returns within 72 hours for hair that is untampered, unworn, and unopened.
  • Hair that has been worn, opened, or altered is final sale.
Are sale items eligible for return or exchange?
  • No. All hair purchased during sales, promotions, or special offers is considered final sale and cannot be returned or exchanged.
Is shipping refundable if I return my order?
  • No. Shipping fees are non-refundable and will be deducted from any approved refund.
How long does it take to process a refund?
  • Once your return is received and approved, please allow 5–7 business days for your refund to be processed.
What if my package is lost or stolen?
  • Once your order is handed over to your shipping carrier, we are no longer responsible for lost, stolen, or delayed packages. We encourage you to reach out and file a claim directly with the shipping provider.
Do you offer order verification?
  • For your protection and ours, Atelier Hair may request additional verification on select orders. This ensures the security and authenticity of all transactions.
Does Atelier Hair sell raw human hair?
  • Yes, Atelier Hair specializes in premium raw human hair sourced directly from trusted donors worldwide. Our hair is untouched by chemicals, ensuring the highest quality.
Is the hair from Atelier Hair properly sourced?
  •  Absolutely. At Atelier Hair, we work exclusively with reputable suppliers who guarantee ethical sourcing and 100% unprocessed hair. We prioritize integrity and transparency in our sourcing process.
Can I style and color the raw hair from Atelier Hair?
  •  Yes, our raw hair is 100% natural and can be styled, colored, or treated just like your own. You can even bleach it to a 613 blonde for a lighter, brighter look. For the best results, we recommend visiting a professional stylist to ensure your desired outcome.
How long will Atelier Hair extensions last?
  •  With proper care, Atelier Hair can last up to 5 years. Our extensions are durable, maintaining their natural shine and texture for years to come.
What hair textures does Atelier Hair offer?
  •  We offer a variety of luxurious textures, including straight, wavy, and curly, catering to a wide range of natural hair types for a seamless blend.
How should I care for my Atelier Hair extensions?
  •  To maintain the beauty and longevity of your extensions, we recommend using sulfate-free products, moisturizing regularly, and limiting heat styling. Store your extensions in a cool, dry place when not in use.
Do you offer custom bundles at Atelier Hair?
  •  Yes, we provide tailored bundles to suit your unique needs, whether it's length, texture, or volume. Our team is here to help you create the perfect look.

Policy

General

Returns & Refunds

  • Atelier Hair do not offer exchanges.
  • Atelier Hair accepts returns within 72 hours of delivery, provided that the hair remains untampered, unworn, and unopened in its original packaging.
  • Hair that has been worn, altered, opened, or tampered with is final sale and not eligible for return under any circumstance, in alignment with hygienic standards.
  • Items purchased during sales, promotions, or special offers are final sale and not eligible for returns.
  • All return shipping costs are the responsibility of the customer. .
  • Once a return is received and inspected, please allow 5–7 business days for your refund to be processed.
  • Shipping costs are non-refundable and will be deducted from any approved refund.
  • By purchasing from Atelier Hair, you acknowledge and accept our Return & Exchange Policy.

Shipping

  • Atelier Hair ships exclusively via FedEx and UPS with signature required upon delivery to ensure a secure and seamless experience.
  • Please allow up to 5 business days for order processing. Shipping times are typically 2–7 business days, excluding weekends and holidays. Tracking information will be provided once your order has been dispatched.
  • During high volume periods (such as sales, product launches, or promotions), please allow an additional 2–3 business days for processing.
  • Atelier Hair is not responsible for lost, stolen, or delayed packages once they have been transferred to the shipping carrier. Customers must file any claims directly with the carrier.
  • To maintain the integrity of our transactions, we reserve the right to request additional verification for select orders. Shipping fees are non-refundable.
  • If your package has an unsuccessful delivery and is returned to Atelier Hair, the customer will be responsible for the extra shipping fees to re-ship the package. If not a store credit or refund will be submitted.
  • By placing an order with Atelier Hair, you agree to our Shipping Policy.

Privacy Policy

  • At Atelier Hair, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us when you visit or make a purchase from www.ateliarhair.com.

I. Information We Collect

When you browse our site or place an order, we may collect the following information:

  • Personal Information: Name, email address, billing and shipping address, phone number, payment details (collected via secure third-party processors).

  • Device Information: IP address, browser type, time zone, and certain cookies installed on your device.

  • Order Information: Details of products you’ve viewed, added to cart, or purchased.

II. How We Use Your Information

We use the information collected to: Fulfill orders and process payments, communicate with you about your order, shipping updates, or promotional offers, improve our website experience and services, prevent fraudulent transactions and comply with legal obligations.

III. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only with trusted third parties such as: payment processors, shipping providers, Marketing platforms and legal authorities, if required by law. All third parties we work with are required to keep your data confidential and secure.

IV. Data Retention

We retain your order and account information for our records unless and until you ask us to delete it.

V. Cookies & Tracking Technologies

We use cookies to remember what’s in your cart, understand how you interact with our site and enhance your browsing experience.You can disable cookies in your browser settings, though this may affect your experience on our site.

VI. Your Rights

If you are located in certain jurisdictions (such as the EU or California), you may have the right to access the personal information we hold about you, request corrections or updates, request deletion of your information and opt out of marketing communications. To exercise these rights, please contact us at concierge@theateliairhair.com.

VII. Security

We implement reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure. We are not liable for unauthorized access beyond our control.

VIII. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

IX. Changes to This Policy

We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. The updated version will be posted on this page with the revised effective date.

If you have any questions or concerns about this Privacy Policy or your personal information, reach out to us at concierge@theateliairhair.com